Frequently Asked Questions

Below you will find answers to our most commonly asked questions. If you don’t find the information you are looking for, please contact Mopeka through our Contact page.

Where are your sensors installed?

Answer: For pressurized tanks, our sensors are installed on the bottom of the tank. For non-pressurized tanks, our sensors are installed on the tank top. Because of this, your pressurized tank must be above ground. You can find a full list of our Installation Instructions at the Support Section of our website under Knowledge Base Articles.

What platforms do your mobile app work on?

Answer: Our mobile app will work with both Android and IOS devices and will work with a majority of smartphones released within the last 5 years.

What platform does your Dashboard work on?

Answer: Our dashboard runs in the cloud on AWS (Amazon Web Services). Because of this, you can run the dashboard on both PC and Apple platforms and any browser you wish. All you need is an internet connection and a computer.

Do you need a mobile phone to install a sensor?

Answer: Yes, you do. Our mobile app gives the installer instructions and tools for installation. Our tools will help you find the best spot to install your sensors, along with instant feedback on whether you are getting a quality read inside your tank.

How long does it take to install a sensor and do I need a technician to do it?

Answer: About 5 minutes or less and No. Our sensors are designed for anyone to install them. Our COO's 12-year-old son installs sensors in about 4 minutes. The sensors are designed so that you do not need a technician for installation and you can install them when your drivers are dropping off fuel. This lowers the cost of deployment and allows you to get a very clear insight into your tanks without the added costs of people and time.

Is there a warranty?

Answer: Yes. All MopekaIOT sensors come with a 1-3 year warranty to be free of manufacturer defects. Extended warranties are available at additional cost.

What communications protocols can your sensors use?

Answer: Global SIM 4G LTE CAT M1, NB-IoT. In addition, we can create custom sensors that can work on Wifi, Boosted Bluetooth, LoRaWAN, and LoRa. We can even help you set up your own LoRaWAN network just for your sensors in locations that don't have any coverage. We will be shortly announcing a version that will have satellite connectivity in 2022.

How accurate are your sensors?

Answer: We use tried and true technology that has been proven in the field and with the military. Our sensors are accurate down to .01 of an inch.

Where are your products manufactured?

Answer: MopekaIOT products are built between our build plant in China and our build plant in Texas.

Why should I do business with Mopeka?

Answer: Because at Mopeka we have a very simple but honest business philosophy. We believe our greatest strength is our people and the service we provide. Mopeka wants to help you improve your business and help you achieve your goals. All our relationships are built on good faith and a solid foundation of good ethics. In addition, we pride ourselves on the close relationships we keep with our customers and protect the trust they put in us to deliver solid solutions. So come and get to know us and learn why so many customers love what we do and find out for yourself why our customers are so loyal to Mopeka.

Are Mopeka products sold outside the USA and Canada?

Yes! Although our dealer locator and web store cover USA and Canada only, we have dealers all over the world. We also can arrange to ship orders internationally. Please contact us via our contact page for help.

How many sensors can I use at once?

We typically recommend no more than 20 sensors synced to a single device. The App can handle as many as you wish, however response will slow as the phone tries to handle the Bluetooth signals of all the devices.

Must I buy the LED Display?

The LED Display is designed to be used with 2 sensors installed on a 20, 30, or 40 lb LPG cylinder. But you may use only the Mopeka App, only the LED Display, or both.

What is the Bluetooth wireless range on sensors?

Line of sight can be up to 300 feet. But range, of course, is mostly affected by obstructions between the sensor and phone. When installed on an RV, the sensor will be detectable practically anywhere in the trailer. When installed on a tank outside a house or building, it typically can be detected thru at least one wall, and often throughout most rooms in the house.

Does temperature affect the tank readings?

Yes, but all sensors have an onboard temperature sensor to compensate for the temperature changes.

My propane level seems to change overnight even when I’m not using gas. Is that normal?

Yes! The liquid/gas ratio within a tank changes with temperate. Mopeka sensors are so accurate, the detect that change when the temperature drops overnight.

Must I create an account within the Mopeka App?

It is only required when using a Bridge to enable remote monitoring off your sensor.

I live in a country where butane is mixed with propane. Is that problem?

The Mopeka App compensates for this mix. It is controlled by the country you select in the app.

I have an odd tank size. What do I do?

The Mopeka App, besides offering the preset standard tank sizes for your country, has an arbitrary setting for both vertical and horizontal tanks. Simply measure your tank height and enter in the appropriate field.

Are tank spacers required?

Not all tanks need spacers. Some vertical cylinders (with foot ring) have adequate clearance for the sensor. However, we always recommend spacers for vertical cylinders that sit on the ground, to improve Bluetooth range. Large vertical cylinders like 100 lb (45kg) cylinders and 420 gallon vertical tanks, we recommend placing the cylinder on at least 2 blocks, to allow more open area for Bluetooth signal. When using a cylinder that sits in a tray, for example on an RV, or in grill, where the tray is off the ground, spacers typically are not required unless there is not clearance for the sensor. Sensors should not be contacted by tray or ground.

How much clearance is added with the spacers? With the Halo?

Spacers add .275 inches (7mm) clearance.
The Halo adds .160 inches (4mm) clearance.

How much clearance is needed for the sensors?

Pro and Standard sensors are .295 inches (7.3mm) in height. Please allow a little extra clearance to ensure sensors are not touched when in normal position.

FAQ